We want you to be delighted with our products, so if you receive an item that you are unhappy with please return it to us within 14 days of receipt for a full refund of the goods value or exchange.

Please use the Returns Form sent with your order. The product must be in resaleable condition and its original and undamaged packaging. Please note, however, we are not liable for the cost of returning goods to us unless the goods are defective or have been sent in error. Refunds and exchanges may only be processed when the returned item has been received by us.

We recommend that proof of despatch is obtained in case of loss in transit.

Any item(s) returned for refund will reduce the total cash-back your chosen school, group or charity will receive by the original cash-back amount applied to the item(s).

For more details and information, please see our Terms & Conditions.