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Spiderman Party Cups

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Our Spiderman party range has everything you need to host a spectacular party!

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4.2 / 5

15 of 16 (93%) rated our service good or excellent.

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Customer Reviews

29-Jun-2010

Product Rating:

Service Rating:

I did not receive the products by express delivery, although I had paid for this. I therefore called customer services several times and they arranged for me to receive them the next day. We had already wasted a day of half-term waiting for products that did not arrive. They arrived a couple of hours before my sons party, and several of the products were sub-standard or broken. Some children were left with no activities to do. It was embarrassing. I wrote a long email asking for a refund and have received NOTHING. Not even an apology. When I have the time I'll have to follow this up again. I refuse to pay for broken products and expect a refund, NOT to be ignored.

Our Response:

Thank you for your feedback. I am sorry to hear of the problems that occurred with your recent order. I have processed a refund to cover the individual products that were faulty and also a refund as a tangible gesture of goodwill. If you have any further questions or queries please do not hesitate to contact us.

Regards, Sarah

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