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Colourful Wooden Bracelet Kits

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Colourful wooden bead kits to create pretty bracelets to wear or give to someone special. Each pack includes ready painted wooden beads and pink elastic. Age 5+.

4.4 / 5

44 of 47 (93%) rated our service good or excellent.

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Customer Reviews

15-Oct-2010

Product Rating:

Service Rating:

I was very pleased with the products I received. However, I have one major complaint: when I placed my order I paid extra for express delivery; the order duly arrived but one item was missing. There was no indication as to when this would arrive, just the words 'to follow' on the dispatch form. I phoned to check when this might arrive as I needed the item by a certain date, for my daughter's party. The person I spoke to did not fill me with confidence, even though he assured me that the item was due to be dispatched on Thursday 30th September. (The party was on Saturday 2 October). The item did not arrive until the Monday after the party, so I had to buy something else in the meantime. I found this particularly annoying as I had paid for express delivery in the first place and had then been assured that the item would be dispatched in time for the party. It would have been helpful to have had an indication of the expected dispatch date on the form.

Our Response:

Thanks for your feedback. I apologise that you were not made aware that an item was out of stock when placing your order. We are regularly reviewing our systems and services so your comments are very important to us. I have sent a Gift Voucher which you should receive shortly, and again apologise for any inconvenience caused.

Regards Sharon

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