We want you to be happy with everything you buy from YELLOW MOON. That's why all products sold by YELLOW MOON come with a money back satisfaction guarantee.
In the unlikely event you're not completely over the moon with any of our products please return them in a resaleable condition in their original packaging within 28 days and we'll give you a full refund of the goods value or replacement - no questions asked. This is in addition to your statutory rights.
In the event that you receive an item due to an error on our part or one which is faulty, we will refund your postage costs in returning the item to us. Click returns & refunds for details on how to return a defective item to us.
Please note: Any item(s) returned for refund will reduce the total cash-back your chosen school, group or charity will receive by the original cash-back amount applied to the item(s).
To ensure your details are safe, Yellow Moon use VERISIGN software to encrypt personal and sensitive information for online transactions. Click on the Verisign logo to view our Verisign Security Seal.
Safety first and always is our motto at Yellow Moon. All our toys satisfy stringent European Community Safety Laws, and carry the CE Mark, the manufacturers and importers declaration that this is the case. We aim to cater for a variety of ages and therefore leave it to the discretion of our customers to assess whether a child is old enough for any particular item, and to ensure it is sensibly used. Items bought from us are not suitable for children under the age of 3 unless otherwise stated.