UK MAINLAND DELIVERY SERVICE ■ FREE Standard on all orders over
£30 ▶ ■ Standard £3.95 - 3 to 5 working days delivery
▶ ■ Standard £2.20 - orders under
£20 ▶ ■ Next Working Day - £4.95 irrespective of order value, order before 12 noon
▶ For Non Mainland UK deliveries, charge will be recalculated during checkout. 
Basket (Empty)
Warning! Not suitable for children under 36 months - small parts. Choking hazard.
Regards, Sarah
With the most recent order I made, I was not aware that a signature would be required and I arranged for it to be delivered at my home address. Usually parcels are left in my cupboard outside if I am not there to collect it.
I received a postcard to confirm that the delivery had arrived but was unable to leave it as a signature was required (this was the first I know that a signature would be required). I needed to contact the parcel company to arrange an alternative date. I called the number, however, the automated service did not give an option to have it delivered to an alternative address and it was out of office hours when I called so I was not able to get through to anyone to ask. I decided to call back in the morning and spoke to a person and explained the situation. She confirmed that the parcel would be redelivered to the alternative address (which I gave to her on the phone).
The package included items that I had ordered for my daughter's birthday party on 17th July and I received a text on the Friday to say the the package would be delivered on or before the Monday. I received a further text to say it would be delivered between 12 and 3pm on the Saturday 17th July. I thought it would be tight but I could still have the items in time to use them for the party, so I arranged for a member of my family to be at the house between these times to collect the package.
The package did not show and so we ended up having the party without these items.
When I arrived home I had received a further card from the parcel company letting me know that they had tried to deliver the parcel again and that I needed to contact them to rearrange a delivery date.
I called Yellow Moon and explained what had happened and the lady I spoke to said she would cancel the order and reimburse me the money.
I think from Yellow Moon's perspective, it would be better to make it more obvious when a signature is required at the order stage and perhaps if there are items that do not require a signature that could be delivered in a different package and left, this would be more beneficial (they could be delivered at the same time but if the person is not in then the package that could be left, can be left and the items that need signature can be taken back and a card left for the customer). This way at least some of the order is being received by the customer.
Also, from the package company's perspective, I think better communication is required to make sure that messages are passed on and that the customer's request for changes to delivery are taken on board. Also perhaps the automated service could include the option for a different delivery address?
On the whole I am happy with the service I have received from Yellow Moon and I am sure this is just a one off, however if I receive the same service as this on a regular basis then I will soon go elsewhere for my goods.
Regards, Sarah
Regards Sarah